Whether you want to enhance your contact centre or install a whole new solution, Azzurri delivers the right technology and customised software, integrated into your organisation across any number of sites.
We specialise in multimedia blended contact centres with world-class predictive dialling, multi-platform CTI tools and browser-based agent scripting and prompting.
The best things are tailor-made.
Callmedia is Azzurri's own flexible contact centre software that we combine with the right technology to build your ideal solution.
Like everything Azzurri does, a contact centre solution starts with a thorough audit of your current setup. Based on our findings and your plans, we'll propose a tailor-made solution that delivers everything you need and nothing you don't.
When planning your contact centre, we think about specific ways to help you save money, get the most from your staff, delight your customers and outstrip your competitors. As you grow and your requirements change, we evolve your contact centre so it's always a perfect fit. We've already done this for some of the largest contact centres in Europe.
Real benefits - don't just take our word for it.The contact centre outsourcing giant, Teleperformance, turned to us to improve their nationwide network of contact centres. We implemented an IP Telephony platform and Callmedia software across all sites, and the results have been outstanding. Their contact centre is now more intelligent, requires less management, and will save around £4 million over five years.
Callmedia solutions include:
