http://www.azzurricommunications.com/Azzurri Communications News - Contact Centres 10 Latest news stories en-us Fri, 02 May 2008 Open standard Interactive Voice Response (IVR) is providing a solution in the contact centre, it has been claimed.Research by Datamonitor has revealed Voice-XML-based IVR software is n... http://azzurricommunications.com/communications-news/Contact-Centres/521 Thu, 01 May 2008 Around five million people could be missing from work one day next month as National Work from Home Day takes place.It will enable employees to try out "better" working practices suc... http://azzurricommunications.com/communications-news/Contact-Centres/516 Tue, 29 April 2008 Contact centres in the UK are being encouraged to experiment with using homeworkers during the Work Wise Week next month.There are a reported 6,000 contact centres in the UK but only a tiny percentage... http://azzurricommunications.com/communications-news/Contact-Centres/513 Fri, 25 April 2008 VoIP services are becoming increasingly popular among corporate establishments, business houses and call centres, a source has claimed.Kristenkiya, a blogger on ZDNet.co.uk, said VoIP enables such org... http://azzurricommunications.com/communications-news/Contact-Centres/504 Fri, 25 April 2008 Allied Carpets is set to improve its business communications after agreeing a five year, multi-million pound deal with Azzurri Communications.The carpet and flooring firm will receive a fully managed ... http://azzurricommunications.com/communications-news/Contact-Centres/508 Mon, 14 April 2008 In order to respond to increasingly high expectations of customer care, businesses need to ensure that contact centres operate with superior levels of service at all times despite a growing customer b... http://azzurricommunications.com/communications-news/Contact-Centres/492 Thu, 27 March 2008 Businesses have been advised that adopting a unified communications system for both contact centres and back-offices can bring significant commercial benefits.Online resource IT Web, the technology ne... http://azzurricommunications.com/communications-news/Contact-Centres/456 Mon, 10 March 2008 Maintaining effective call centres that provide adequate customer support service is becoming an increasingly complex challenge, it has been reported.As part of its quarterly technology publication, t... http://azzurricommunications.com/communications-news/Contact-Centres/438 Fri, 15 February 2008 UK energy provider Scottish Southern Electric has increased productivity and operating capacity by adopting a virtual call centre.The supplier can now field ten times more calls than it could using it... http://azzurricommunications.com/communications-news/Contact-Centres/392