EVENTS

Join us at Mercedes-Benz World for the inaugral seminar for Azzurri's recently re-branded and re-launched Contact Centre Practice focusing on the issues facing contact centres and customer management in an uncertain economic climate.   

We are delighted to be joined by David Payne, Managing Director of Maia Consulting who will be addressing customer experience, and why it still matters,  Roger Jones, Business Development Director from Avaya addressing the all important Green issues and Rob Smale, Managing Director of IEX covering how to do more with less.

Unified Communications is the next evolution of communications and related technologies. Unifed Communications combines multiple IT capabilities, enabling an efficient approach to communicating that changes how individuals, groups and organisations conduct business.

This, along with the buzz around Web 2.0 and how it will affect businesses, and whether we should move towards a Next Generation Network to host all communications methods on one core network, appears to be adding confusion in the marketplace according to a new Forrester report.

Join Azzurri and Mitel to examine the increasing importance of the enterprise communications strategy as an essential element of your organisation's wider ICT strategy and understand how to build your business case for convergence and take full advantage of any IP technologies you have already implemented.

The traditional networking marketplace is undergoing a revolution, as carriers and operators throw millions into upgrading their ageing cores to deliver the next access technology and provide enough bandwidth to support Virtualisation and Web 2.0 applications. The CIO and Network Manager are again seeing little benefit.

Come along to our event on the 18th November and discover how you can gain real cost savings and business benefit from this communications revolution.

CCA Annual Convention is the leading event for senior customer contact professionals to exchange and experience learning and to benchmark in a lively and stimulating environment.

CCA Industry Council outputs from 2008 have steered this year’s programme. A consultation exercise based on the initial recommendations from Industry Council was undertaken with CCA membership to ensure key issues and topics are addressed.

Azzurri are joint sponsors of the Gala Dinner. 

What does your business aim to get out of the latest communications technology?

Join Azzurri and Avaya for a strategic update...followed by an afternoon of shooting at Bisley.

In today's challenging and competitive market place, new technologies and intelligent communications solutions will help your company gain advantage. Azzurri and Avaya form a high-calibre partnership to deliver the solutions best for you.

More than one million businesses worldwide, including more than 90 percent of the Fortune 500, use Avaya solutions for IP Telephony, unified communications, contact centres and communications-enabled business pocesses.

This seminar will focus on mid to large range companies, considering how best to leverage existing and new networks to create value and enhanced business performance.

Please note this seminar is only open to Azzurri customers.