| 11/03/08 |
Blended call centres 'reduce wasted hours'. By using blended contact centre technology, businesses can reap a number of cost, productivity and operational benefits, it has been suggested. Tracey E Schelmetic,..... |
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| 10/03/08 |
CIOs 'need to adapt' to business needs. Today's chief information officers (CIO) need to be able to adapt to the ever-changing requirements of business communications, it has been suggested. Kumar Parakala,..... |
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| 10/03/08 |
Business processes 'improve with comms'. One analyst has examined the many broad benefits of adopting communications-enabled business practices (CEBP). IT Director defines CEBP as the integration of unified communications..... |
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| 10/03/08 |
Call centres 'increasingly tricky'. Maintaining effective call centres that provide adequate customer support service is becoming an increasingly complex challenge, it has been reported. As part of its quarterly technology..... |
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| 07/03/08 |
Wireless VoIP 'delivers cost benefits'. Wireless VoIP is set to transform mobile communications in the same way that its wired counterpart has transformed office connectivity, |
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| 07/03/08 |
IT directors 'need to take responsibility'. Highlighting the importance of secure network solutions, insurance provider Aon asserts that in the future IT directors may be held legally responsible for..... |
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