| 23/10/08 |
Contact centres 'save £1.6bn through self-service'. British-based contact centres are saving around £1.6 billion each year through self-service systems, according to the latest research figures. A study carried out by ContactBabel..... |
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| 23/10/08 |
Contact centres should 'use emerging technology'. Taking advantage of emerging technology is vital for a contact centre, it has been claimed. Ebrahim Dinat, sales and marketing director at Ocular..... |
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| 22/10/08 |
VoIP can 'increase efficiency'. Companies can cut costs and increase productivity from the use of Voice over Internet Protocol (VoIP), it is claimed. Cisco.com states firms will..... |
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| 22/10/08 |
Azzurri seals major deal. Azzurri Communications has announced a major managed service deal with Connaught for their entire fixed and mobile voice and data estate. The firm..... |
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| 20/10/08 |
CIOs 'must consider two aspects of outsourcing'. Chief information officers (CIOs) looking to outsource operations, such as storage, have two schools of thought to consider, according to one commentator. They must decide whether..... |
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| 20/10/08 |
VoIP 'is foundation for formidable success'. Voice over Internet Protocol (VoIP) has set a new definition of communication performance, it has been stated. Furthermore, the technology has laid the foundation stone for..... |
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