| 27/10/08 |
Remote working 'brings benefits to employees'. Equipping staff with products such as VoIP to carry out remote working could lead to them realising financial savings and a better work..... |
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| 24/10/08 |
Fax 'is vital to unified communications'. Fax technology has a part to play in unified communications, according to a source. According to TMCnet.com, fax can be a "key element" of a..... |
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| 24/10/08 |
Contact centres should 'consider strategies'. Contact centres may be forced to look at their strategies because of the current economic crisis, it is claimed. According to CRM2day, some members of..... |
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| 23/10/08 |
Contact centres 'save £1.6bn through self-service'. British-based contact centres are saving around £1.6 billion each year through self-service systems, according to the latest research figures. A study carried out by ContactBabel..... |
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| 23/10/08 |
Contact centres should 'use emerging technology'. Taking advantage of emerging technology is vital for a contact centre, it has been claimed. Ebrahim Dinat, sales and marketing director at Ocular..... |
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| 22/10/08 |
VoIP can 'increase efficiency'. Companies can cut costs and increase productivity from the use of Voice over Internet Protocol (VoIP), it is claimed. Cisco.com states firms will..... |
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