| 19/11/08 |
IT services growth 'may slow'. The IT services market is tipped to see reduced growth rates over the next five years, although some segments may benefit from the downturn, it..... |
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| 18/11/08 |
Contact centre onshoring 'to increase'. New research has confirmed the view that contact centres will use outsourcing as the global economy slips into a downturn. The findings, from IT analyst IDC,..... |
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| 18/11/08 |
Outsourcing 'retains firms' control'. A new study has suggested firms which use outsourcing can plan more effectively while retaining control of their operations. Data centre company Sentrum said that its..... |
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| 18/11/08 |
Contact centre industry 'needs change'. Contact centres need to introduce new ways of operating in order to weather the economic downturn, it has been claimed. According to the Customer..... |
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| 17/11/08 |
Contact centre costs 'can be cut'. There are a number of ways to improve contact centre costs while improving the service they offer, experts have claimed. According to CIO Today,..... |
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| 14/11/08 |
Electronic document management 'needs care when deploying'. Implementing an electronic document management system can result in many benefits for a business, although care must be taken when deploying the solution,..... |
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