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The value of unified comms 'defined'
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To be of benefit to companies unified communications (UC) need to be understood in terms of business needs, argues analyst Keith Bromley. Writing on TMCnet, he asserts that there "are three categories based on communication needs of individuals and company departments: basic, enhanced and role-based". Some companies need little more than combined phone and email services, while others need a unified messaging system, as well as presence and mobility. These would constitute the basic and enhanced respectively, he states. The role-based client meanwhile "has internal functions that may require some level of integration with business applications", he argues. Role-based UC systems allow for integration between legacy and future communications technology. To maximise on return of investment, businesses must consider the exact level of functionality required for their voice and data solutions. Mr Bromley's recommendations follow a report that shows businesses of all sizes are turning to UC strategies for business procedures. A spokesperson from data-analysis firm InStat argues that recent analysis shows businesses are using UC for a wide range of business structures and communications requirements. Azzurri is helping organisations combine services and applications for secure unified communications and convergence.  |
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