< Back to the communications news list
|
Contact centres should 'use emerging technology'
|
|
Taking advantage of emerging technology is vital for a contact centre, it has been claimed. Ebrahim Dinat, sales and marketing director at Ocular Technologies, writing for computingsa.co.za, states a contact centre can be "transformed into a profit centre" through the implementation of multi-channels and cutting-edge systems. He adds an "integrated environment" is also a must for companies, allowing faxes, emails, web chat and voice communications to be linked together through a single system. The author claims this is a major advantage to firms, with those using unified communications services potentially able to increase profits due to high consumer satisfaction. Mr Dinat goes on to say a contact centre must find the correct balance between low costs and service, in order to avoid poor levels of customer care. Earlier this month, Gartner claimed at its American Symposium/ITxpo event, unified communications is one of the top ten technologies to watch in the coming year. Azzurri is helping organisations make their contact centres work better with a focus on multimedia blended contact centres.  |
Azzurri provides leading technology and customised software to make your contact centre work better. Ofcom compliance is our forte!