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Unified comms 'benefits contact centres'
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Businesses have been advised that adopting a unified communications system for both contact centres and back-offices can bring significant commercial benefits. Online resource IT Web, the technology news site, has commented that customarily many firms have chosen to adopt different systems for the two business communications spheres. "The traditional stance has been that the contact centre requires specialised, cutting-edge communication technology, while the back-office only needs a private automatic branch exchange system," the resource notes. However, it asserts that by adopting a unified communications deployment for the whole business structure, calls can be fielded seamlessly throughout departments, enabling better supervision of satellite offices and offering more cost-effective expansion solutions. The resource continues by suggesting that an on international scale, a growing number of firms are realising the value of unified communications. Search VoIP has also recently advised businesses that when adopting a unified communications system, it is best to choose technology that will best integrate static and remote working. Azzurri is helping organisations make their contact centres work better with a focus on multimedia blended contact centres.  |
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