CAREERS

Change Coordinator

Reference: 1032

Description

Requisite skills

This role is based from our Weybrdge office. The main purpose of the Change Coordinator is:

• Provide planning and control for small/medium projects and changes
• End to end delivery of all change requests and orders placed
• Interface between Azzurri new/existing Customers and other Azzurri Departments

Responsibilites and accountabilities of this role include:
Administration & Resource Management
• File all electronic information in appropriate locations as per procedures.
• Ensure all information databases and documents relating to assigned changes and new orders are comprehensive, accurate and complete.
• Provide complete, clear handovers to support as per the handover procedure.
• Attend internal meetings, and when required capture minutes and ensure completion of agreed actions / issues
• Provide assistance to all parts of the business with the shipping of equipment, and liaise with Azzurri’s courier partners.
• Carry out scheduling of engineer resources, including the tracking of the job completion quality records.

Reporting
• Provide clear and accurate reports to the Change Manager as and when required.
• Provide clear and accurate reports to customers about new order progress and issues.

Finance
• Ensure the finance team has accurate and timely information relating to commercial aspects of new orders to enable them to invoice our customers and approve supplier invoices.
• Liaison with the finance team to resolve any billing/invoicing issues in a timely manner.

Customer Service
• Communicate and feedback on change and order status to customers at agreed regular intervals via telephone or e-mail
• Ensure that all written and verbal communication with customers is professional.
• Attend external meetings on and off-site where necessary
• Develop and maintain strong, professional relationships with all customers.
• Escalate any issues where you are unsure of the required action. Inform management immediately of any customer escalations.
• Ensure excellent customer service.

Experience and skills required for this role include:
• Good experience of Working as a Coordinator or Project Manager
• PM Qualification (APM or Prince 2) foundation level
• good knowledge of Microsoft Office
• Excellent customer service skills
• Good written and verbal communication skills
• Ability to think on feet and apply logical common sense to problems
• Self-motivated and self-disciplined
• Ability to work under pressure with at times high workloads
• Excellent communication skills (excellent written and spoken English)
• Excellent interpersonal skills
• Ability to work effectively as a member of a team and interacting with other departments
• Ability to cope with manual and at times labour intensive administrative processes
• Adaptable to change
• Ability to manage and manipulate data quickly, accurately and efficiently
• Attention to detail
• General understanding of Telecommunications Industry, Networking products desirable
• Knowledge of ITIL based processes and methodology desirable