| 17/12/08 |
Technology 'can improve customer experience'. Contact centres can use a range of telecommunications technology to improve their customer relationship management, an expert has claimed. Writing on TechRepublic, IT executive..... |
| Read More » |
| 21/11/08 |
Contact centres 'adopting IP telephony'. Contact centres are moving towards IP telephony for the advantages the technology provides, it has been claimed. Writing on tmcnet.com, Paul Segre, president and chief executive..... |
| Read More » |
| 18/11/08 |
Contact centre onshoring 'to increase'. New research has confirmed the view that contact centres will use outsourcing as the global economy slips into a downturn. The findings, from IT analyst IDC,..... |
| Read More » |
| 18/11/08 |
Contact centre industry 'needs change'. Contact centres need to introduce new ways of operating in order to weather the economic downturn, it has been claimed. According to the Customer..... |
| Read More » |
| 17/11/08 |
Contact centre costs 'can be cut'. There are a number of ways to improve contact centre costs while improving the service they offer, experts have claimed. According to CIO Today,..... |
| Read More » |
| 24/10/08 |
Contact centres should 'consider strategies'. Contact centres may be forced to look at their strategies because of the current economic crisis, it is claimed. According to CRM2day, some members of..... |
| Read More » |
