| 23/07/08 |
New study reveals 'contact centre agent concerns'. UK contact centre agents "experience frustration" when they cannot help customers, according to latest research. A new study by YouGov on behalf of consultancy..... |
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| 17/07/08 |
Contact centre interaction 'key to brand'. Good interaction with a contact centre can lead to people strongly advocating the company's brand, according to latest research. A study by market researcher..... |
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| 07/07/08 |
Personalisation 'key to contact centres'. A telecommunication company has announced results from a survey which looked at how contact centres can help improve customer experience. The survey found a personalised service..... |
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| 30/05/08 |
Contact centre interaction 'basis for consumer's judgment'. Many consumers base their judgment of a company on interaction with their contact centre, it has been revealed. A study by marketing firm Benchmark..... |
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| 02/05/08 |
Research reveals contact centres embracing open standard IVR. Open standard Interactive Voice Response (IVR) is providing a solution in the contact centre, it has been claimed. Research by Datamonitor has revealed Voice-XML-based..... |
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| 01/05/08 |
Up to 5m may 'work from home. Around five million people could be missing from work one day next month as National Work from Home Day takes place. It will enable employees to..... |
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