| 30/09/08 |
Expert: Choose outsourcing contract wisely. Making the right decision when outsourcing is crucial, with customer service being a key element to it, according to an expert. Identifying what each party is..... |
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| 23/09/08 |
Contact centres 'have more success with voice than text'. New research has suggested contact centre customers respond better to 0utbound speech-enabled calls rather than SMS. SpeechStorm has revealed that tests carried out with..... |
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| 22/09/08 |
Contact centres need disaster recovery plans. Firms which use contact centres need to make sure they have a disaster recovery programme in place, according to one company. DMG Consulting conducted research which..... |
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| 15/09/08 |
Contact centre expo due to begin. Europe's leading exhibition for call and contact centres is set to begin, it has been reported. Call Centre Expo 2008 will be..... |
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| 15/09/08 |
Hosting contact centre technology 'increasing'. Hosting contact centre technology could be a growth area of the telecommunications market as firms turn away from updating legacy premise equipment, new..... |
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| 23/07/08 |
New study reveals 'contact centre agent concerns'. UK contact centre agents "experience frustration" when they cannot help customers, according to latest research. A new study by YouGov on behalf of consultancy..... |
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