Using a unique combination of skills and technology, the Azzurri Contact Centre Practice creates genuinely integrated contact centre solutions that enable you to implement your customer contact strategies, without compromise.
Sustained investments in a large development team, a passionate commitment to delivering solutions with creativity and innovation, and a staunch refusal to compromise are the hallmarks of our success. We will help you attain competitive advantage and reduce cost; in fact we’ll target the most challenging objectives you have, and work together to help your strategy stay in tune with transforming consumer communications trends.
Our experienced consultants have integrated, optimised and accelerated the end-to-end business processes of major European organisations across every industry sector. They work with us because we practice the art of making things possible.
Our high levels of accreditation with best-of-breed technology vendors cover all aspects of the contact centre technology ‘stack’, from agent software systems and converged communications platforms right the way through to carrier services and underlying networking and cabling infrastructures. That makes us fully accountable to you, and more determined than any other partner to deliver excellence.
Real benefits - don't just take our word for it.
The contact centre outsourcing giant, Teleperformance, turned to us to improve their nationwide network of contact centres. We implemented an IP Telephony platform and Callmedia software across all sites, and the results have been outstanding. Their contact centre is now more intelligent, requires less management, and will save around £4 million over five years.
Callmedia is Azzurri's own flexible contact centre software that we combine with the right technology to build your ideal solution. It includes:
