| 02/05/08 |
Research reveals contact centres embracing open standard IVR. Open standard Interactive Voice Response (IVR) is providing a solution in the contact centre, it has been claimed. Research by Datamonitor has revealed Voice-XML-based..... |
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| 01/05/08 |
Up to 5m may 'work from home. Around five million people could be missing from work one day next month as National Work from Home Day takes place. It will enable employees to..... |
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| 24/04/08 |
UK companies advised to utilise remote working. Work Wise Week in May is an ideal time for a contact centre to experiment with flexible working practices such as |
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| 23/04/08 |
Technology drives home working. Remote working is a growing trend being spurred on by developments in technology, it has been claimed. Virtual incubation, whereby businesses use the facilities..... |
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| 07/04/08 |
Mobile comms 'need to be secure'. Businesses need to make sure that mobile communications are undertaken with the same diligence as office interactions, it has been suggested. According to a..... |
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| 12/03/08 |
Unified Comms strategies 'must be broad'. In order to get the best results from unified communications, businesses should look to implement a range of technologies to support connectivity among..... |
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