| 29/04/08 |
Contact centres encouraged to embrace home working. Contact centres in the UK are being encouraged to experiment with using homeworkers during the Work Wise Week next month. There are a reported 6,000 contact..... |
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| 25/04/08 |
Increase in VoIP popularity. VoIP services are becoming increasingly popular among corporate establishments, business houses and call centres, a source has claimed. Kristenkiya, a blogger on ZDNet.co.uk, said..... |
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| 25/04/08 |
Azzurri allied with flooring company in business communications deal. Allied Carpets is set to improve its business communications after agreeing a five year, multi-million pound deal with Azzurri Communications. The carpet and flooring..... |
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| 14/04/08 |
Contact centres 'should be highly evolved'. In order to respond to increasingly high expectations of customer care, businesses need to ensure that contact centres operate with superior levels of..... |
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| 27/03/08 |
Unified comms 'benefits contact centres'. Businesses have been advised that adopting a unified communications system for both contact centres and back-offices can bring significant commercial benefits. Online..... |
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| 10/03/08 |
Call centres 'increasingly tricky'. Maintaining effective call centres that provide adequate customer support service is becoming an increasingly complex challenge, it has been reported. As part of its quarterly technology..... |
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