| 24/10/08 |
Contact centres should 'consider strategies'. Contact centres may be forced to look at their strategies because of the current economic crisis, it is claimed. According to CRM2day, some members of..... |
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| 23/10/08 |
Contact centres 'save £1.6bn through self-service'. British-based contact centres are saving around £1.6 billion each year through self-service systems, according to the latest research figures. A study carried out by ContactBabel..... |
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| 23/10/08 |
Contact centres should 'use emerging technology'. Taking advantage of emerging technology is vital for a contact centre, it has been claimed. Ebrahim Dinat, sales and marketing director at Ocular..... |
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| 30/09/08 |
Expert: Choose outsourcing contract wisely. Making the right decision when outsourcing is crucial, with customer service being a key element to it, according to an expert. Identifying what each party is..... |
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| 23/09/08 |
Contact centres 'have more success with voice than text'. New research has suggested contact centre customers respond better to 0utbound speech-enabled calls rather than SMS. SpeechStorm has revealed that tests carried out with..... |
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| 22/09/08 |
Contact centres need disaster recovery plans. Firms which use contact centres need to make sure they have a disaster recovery programme in place, according to one company. DMG Consulting conducted research which..... |
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