| 30/05/08 |
Contact centre interaction 'basis for consumer's judgment'. Many consumers base their judgment of a company on interaction with their contact centre, it has been revealed. A study by marketing firm Benchmark..... |
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| 02/05/08 |
Research reveals contact centres embracing open standard IVR. Open standard Interactive Voice Response (IVR) is providing a solution in the contact centre, it has been claimed. Research by Datamonitor has revealed Voice-XML-based..... |
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| 01/05/08 |
Up to 5m may 'work from home. Around five million people could be missing from work one day next month as National Work from Home Day takes place. It will enable employees to..... |
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| 29/04/08 |
Contact centres encouraged to embrace home working. Contact centres in the UK are being encouraged to experiment with using homeworkers during the Work Wise Week next month. There are a reported 6,000 contact..... |
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| 25/04/08 |
Increase in VoIP popularity. VoIP services are becoming increasingly popular among corporate establishments, business houses and call centres, a source has claimed. Kristenkiya, a blogger on ZDNet.co.uk, said..... |
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| 25/04/08 |
Azzurri allied with flooring company in business communications deal. Allied Carpets is set to improve its business communications after agreeing a five year, multi-million pound deal with Azzurri Communications. The carpet and flooring..... |
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