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22/09/08 Contact centres need disaster recovery plans.
Firms which use contact centres need to make sure they have a disaster recovery programme in place, according to one company.

DMG Consulting conducted research which.....
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18/09/08 VoIP 'allows global projects'.
VoIP has been used in a new initiative to follow female IT professionals around the world, it has been reported.

The Doing IT Around.....
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18/09/08 Generation Y 'works well with unified communications'.
Unified communications are one technology companies can introduce to lower their costs while boosting productivity, it has been claimed.

Workers from the so-called Generation.....
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17/09/08 Converged solutions aiding telecoms growth.
The global telecommunications market is set to be worth $2 trillion (£1.12 billion) in 2008, according to new research.

According to analyst Gartner, this year's revenue.....
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17/09/08 Firms 'wary of IM security'.
Security concerns could be discouraging companies from using instant messaging (IM) in their business communications, it has been suggested.

With the increase in
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17/09/08 Blackberry is 'better for business users'.
Blackberry devices's have an advantage over iPhones as users can edit documents on them, according to an expert.

The iPhone has a "massive, massive issue" in.....
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