| 11/03/08 |
VoIP 'plush for small companies'. IP telephony products are becoming increasingly attractive for small businesses as well as larger firms, it has been noted. Rebecca Buckman of the Wall..... |
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| 11/03/08 |
Nearly half of UK firms 'ready for VoIP'. A new study has found that 39 per cent of UK companies were moving towards a VoIP installation to improve business..... |
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| 11/03/08 |
Blended call centres 'reduce wasted hours'. By using blended contact centre technology, businesses can reap a number of cost, productivity and operational benefits, it has been suggested. Tracey E Schelmetic,..... |
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| 10/03/08 |
CIOs 'need to adapt' to business needs. Today's chief information officers (CIO) need to be able to adapt to the ever-changing requirements of business communications, it has been suggested. Kumar Parakala,..... |
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| 10/03/08 |
Business processes 'improve with comms'. One analyst has examined the many broad benefits of adopting communications-enabled business practices (CEBP). IT Director defines CEBP as the integration of unified communications..... |
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| 10/03/08 |
Call centres 'increasingly tricky'. Maintaining effective call centres that provide adequate customer support service is becoming an increasingly complex challenge, it has been reported. As part of its quarterly technology..... |
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